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Home pageHelp and adviceConsumer adviceDoorstep Crime > Dealing with Unwanted Doorstep Callers

Dealing with Unwanted Doorstep Callers

Unfortunately these days, not everyone who calls at your door may be a genuine caller, so you should always be on your guard. The person stood on your doorstep could be a legitimate caller, a rogue trader, or even a distraction burglar. But don't worry - If you read on and always follow the three step plan you'll know exactly what to do. And remember any genuine caller on legitimate business will accept they have to wait whilst you make the appropriate checks.

The Three Step Plan

Remember genuine callers will accept they have to wait. It's your home - you don't have to let anyone in!

One: If in doubt, keep them out. It sounds simple, but if you don't let someone in - they will go away. Don't let them pressure you into opening your door.

Two: Be prepared. Be in control. Think about what to say to any doorstep cold callers in advance. And keep a list of key contact numbers near your phone so you can check out legitimate callers using reliable contact numbers for them.  You have the right to ask all other unwanted callers to go away and not return.

Three: Call a neighbour or the police if you are suspicious of the cold caller. Contact a local relative or nominated neighbour who can help verify a cold caller. If you think someone is a rogue trader call 101. To report a distraction burglar or rogue trader who has taken your money and is still in the area - call 999. 

Together we can crack down on Suspicious Cold Callers

If you have any suspicions about a cold caller they will more than likely continue knocking on doors in your neighbourhood until they find someone who may be vulnerable.  If the police don't know about them - they can't do anything. So, if someone suspicious does call at your door, always report it and call 101 to help safeguard your community.

If you do happen to get caught off guard and a cold caller does manage to get into your house and you become suspicious of them, let us know about it as soon as possible. There's nothing to be embarrassed about, and the sooner we know about it, the better chance we have of catching them and recovering your property.

Doorstep crime in Wales

Less than 1% of people in Wales become victims each year. But it's a problem that can cost people their life savings and it can leave the victims of doorstep crime feeling depressed and isolated.