Wales Heads of Trading Standards

Improving Trading Standards in Wales

Penaethiaid Safonau Masnach Cymru Yn Gwella Safonau Masnach Yng Nghymru





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Know your consumer rights

Informed consumers are better able to make good decisions when purchasing goods and services. When things do go wrong however, help and advice is available.

Trading Standards Wales recommends the resources below as a good source of advice.

Consumer Rights in English

Consumer Rights in Welsh

If you do have a problem that you cant resolve or you would like to access one to one advice please contact Consumer Direct Wales on  0808 156 6736 (English) or 0808 156 6771 (Cymraeg).  Complaints to Consumer Direct may also be submitted on line by accessing their on line complaint form.